Study notes from ‘Emotional Intelligence’

Students who manage their workloads in this way tend to do well at school even if they have average IQs. 3. Emotional intelligence enables you to behave in ways which evoke favourable reactions from others. For example, imagine you are the manager of a company where one member of staff is constantly making the same mistakes. You’ll need to tell him about this and get him to change, but you have to do it in the right way. If you hurt his feelings, he may become angry or defensive, and less likely to make the changes you desire. If you … Continue reading Study notes from ‘Emotional Intelligence’

Study notes from ‘Numbers Rule Your World’

It’s the varying patter of when guests arrive at the amusement park, and not the average number of guests arriving, that makes the lines so mind-numbingly long. Even if Disney could accurately predict the number of park visitors hopping on the Dumbo rise on a peak day, a line would still form because guests come at irregular intervals throughout the day, and because the ride’s capacity remains fixed. So, planning for capacity can deal with average rises in demand, but not with fluctuating demand. Disney has come to deal with this issue using a feature called FastPass, which entitles guests … Continue reading Study notes from ‘Numbers Rule Your World’

Study notes from ‘Pitch Anything’

1.There is a big difference between what we are trying to tell our audience and what people really understand the message. Our brains have developed at three different levels over the years, organising itself into three different layers: 2. When you pitch you are using your neocortex to turn your ideas into words. But the problem is that the people who are watching your presentation are not necessarily using the neocortex to understand your pitch. Most of the time, the primitive ‘croc brain’ ignores the message, which it finds very difficult to understand, and begins to ignore the pitcher immediately. … Continue reading Study notes from ‘Pitch Anything’

Study notes from ‘The 15 Invaluable Laws of Growth’

‘Borrowed beliefs have no passion, therefore no power.’ John C. Maxwell 6. To win, you have to accept loss. All growth involves loss in the form of trade-offs. 7. To really grow, you need to contribute to others. Making sure that we’re not only taking support, but also thinking about how to give it to others. Using your skills for good will not only be beneficial to the world; it will give you new insight into what you’re capable of. 8. Combine your biggest, wildest dreams with practical daily actions. 9. What will fulfil you? The answer to that is … Continue reading Study notes from ‘The 15 Invaluable Laws of Growth’